Terms and conditions for visitors
per March 1 2026
TERMS AND CONDITIONS FOR VISITORS OF THE STEDELIJK MUSEUM AMSTERDAM
The Stedelijk Museum Amsterdam will make every reasonable effort, to make sure the visit to the museum complex and the exhibitions and activities organised by the museum proceeds in accordance with the visitor's expectations. The Stedelijk Museum Amsterdam will make every reasonable effort to keep any nuisance or inconvenience to the visitor to a minimum, as well as to ensure the visitor's safety as much as possible, but cannot give any guarantees in this respect; especially not where the nuisance or inconvenience is caused by other visitors or third parties.
Explicit images
Some artworks at the Stedelijk Museum Amsterdam contain explicit images and may be perceived as offensive. While a certain degree of provocation is inherent in (contemporary) art, in certain cases the museum will place a warning on these works. The Stedelijk Museum Amsterdam is not liable for any damage or inconvenience resulting from viewing the art in the museum.
GENERAL PROVISIONS: DEFINITIONS AND APPLICABILITY
Article 1.1
The terms ‘the museum’ and ’the Stedelijk Museum Amsterdam’ refer to the organisation managing and operating the museum complex, including, but not limited to, the board, curators, security guards and other museum officers, as well as third parties authorised to act on behalf of this organisation. They can rely on these General Terms and Conditions.
Article 1.2
The term ‘museum complex’ refers to all the spaces (built on and not built on) that fall under the legal or management authority of the Board of the Stedelijk Museum Amsterdam, including, but not limited to, exhibition rooms, entrance, auditoriums and meeting rooms, outside seating, depot, enclosed or immediately adjacent outdoor space and any annex, catering facilities with the exception of Restaurant Sandberg.
Article 1.3
The term ‘visitor’ refers to anyone who, with or without a valid admission ticket, enters the museum complex for regular visits, participates in an activity within or outside regular opening hours and/or otherwise, including business, corporate and educational activities organised by the museum or third parties.
Article 1.4
The term ’group’ refers to a group of 10 or more visitors.
Article 1.5
By entering the museum complex with or without a valid admission ticket, the visitor accepts the applicability of these General Terms and Conditions for Visitors. The Terms and Conditions also apply to special activities outside regular opening hours and/or aimed at non-regular visitors, such as in the case of space rental, catering and the like, and to agreements with contractors and suppliers, including their staff or third parties engaged by them, who provide goods or services in the museum complex. Deviations from these Terms and Conditions are valid only if expressly agreed in writing.
Article 1.6
The applicability of these Terms and Conditions for Visitors does not affect the applicability of other conditions (contractual or otherwise), hygiene, health and other measures and/or regulations of the Stedelijk Museum Amsterdam.
TICKET SALES, OFFERS AND PRICES
Article 2.1
The visitor is at all times obliged, on request, to show the admission ticket and any card or voucher entitling them to a discount on the admission price to officers who are recognisable as such, including, but not limited to, security guards. This does not apply to the entrance area, the library and Restaurant Sandberg, which are accessible without a ticket during opening hours.
Article 2.2
A pre-purchased admission ticket allowing entry to the museum on a specific date and time is valid only on the date and/or time indicated. Once obtained, a ticket cannot be refunded or exchanged. The potential visitor is also not entitled to a refund of the admission price or any other compensation in case of loss or theft of the admission ticket before entering the museum complex. If a potential visitor does not use the pre-purchased admission ticket, this is at the visitor's own expense and risk. The paid entrance fee can only be refunded if circumstances beyond the visitor’s control make visiting the museum impossible, but this is at the discretion of the board. A request to rebook a ticket to another date must be made no later than 48 hours before the reserved date and time in the manner indicated on the website, and can only take place on the basis of availability.
Article 2.3
The potential visitor may be denied access to the museum complex if the admission ticket, discount card or voucher proves not to be valid or has not been obtained from the Stedelijk Museum Amsterdam or a body so authorised by the museum.
Article 2.4
The Stedelijk Museum Amsterdam is entitled to change the regular opening hours to accommodate occasional drills in the context of company emergency response (Article 23 of the Working Conditions Act), as well as in the event of a calamity causing the museum complex to be fully or partially evacuated, for example when the health or safety of visitors and employees is at stake or because of government measures.
Article 2.5
The most up-to-date prices for admission tickets, memberships, tours, workshops and other offers are listed on the website or sent as a customised quote.
STAY IN THE MUSEUMCOMPLEX
Article 3.1
The visitor is only entitled to enter the museum complex of the Stedelijk Museum Amsterdam on presentation of a valid admission ticket, with the exception of the entrance hall, including the museum shop, the library and Restaurant Sandberg, which may be accessed during opening hours with a reservation but without a ticket. Keep your admission ticket safe so that you can show it to one of our staff members if requested. During their stay in the museum complex, the visitor must behave in accordance with public order, any applicable government guidelines and protocols of the Museum Association, the rules of the Stedelijk Museum, public decency and the rules of decency applicable to the nature of the activity in question. Visitors are also obliged to immediately follow the directions and instructions given by identifiable officers of the Stedelijk Museum Amsterdam, including, but not limited to, security guards and staff dealing with the public. If, in the reasonable opinion of a duly authorised museum officer, who must be recognisable as such, the visitor violates these standards, directions or instructions in any way, the visitor may be denied further access to the museum complex, without the visitor having any right to reimbursement of the cost of the admission ticket or any other expenses incurred.
Article 3.2
The visitor must be identifiable for security reasons. A visitor whose face is not visible and who refuses to show their face at the security check will be denied entry to the museum complex.
Article 3.3
Children under the age of 12 may only visit the museum complex if accompanied by an adult.
Article 3.4
Parents, teachers or supervisors of children are, without prejudice to each person’s own responsibility and liability, jointly responsible and liable for the behaviour of the children they are supervising. Parents and legal guardians are jointly responsible and liable for the behaviour of their minor children who enter the museum complex unaccompanied.
Article 3.5
Organisations that host or commission the hosting of meetings and/or events in the museum complex are at all times responsible and liable for the behaviour of visitors invited by them, without prejudice to these visitors' own responsibility and liability.
Article 3.6
For school visits, the school is liable for damage caused by a pupil, teacher or accompanying person, without prejudice to the visitor's own liability.
Article 3.7 House Rules
It is, among other things, not permitted for the visitor to:
offer goods or services of any kind to third parties for sale or free of charge;
deliberately and for a prolonged period obstruct other visitors’ passage or the view of the exhibits;
be under the influence of alcoholic beverages, narcotics or similar substances;
inconvenience other visitors and/or employees of the Stedelijk Museum Amsterdam and/or third parties, including by, but not limited to, not keeping a sufficient distance from others, failing to comply with other (hygiene and health) measures that apply to visits to the museum complex, or using mobile phones or other sources of noise; however, the use of such equipment may be explicitly permitted by the museum in certain areas;
photograph and/or film other visitors and/or employees of the Stedelijk Museum Amsterdam and/or third parties without permission, in a targeted or deliberate manner, as the main subject;
bring animals, unless they are explicitly allowed in certain areas or if they are guide dogs accompanying a visitor with an identification card;
smoke;
draw or paint without the prior written permission of the Stedelijk Museum Amsterdam
eat and drink, which is only allowed in the Fonda Café, Fonda Bar and the museum restaurant Sandberg. Bringing and consuming food and beverages in the museum complex is not permitted.
carry dangerous objects or substances recognisable as such in the opinion of a museum officer, including, but not limited to, walking sticks, umbrellas, lithium ion batteries with a capacity greater than 100 Wh, or large bags; bags up to A4 size (21x29.7 cm) are allowed in the museum. The museum has unguarded umbrella stands and lockers, which are intended only for small items of luggage. Larger objects, such as backpacks and overnight bags, are not allowed in the museum. The Stedelijk Museum Amsterdam is not liable for damage to or loss of goods deposited by the visitor or stored in a locker;
use wheelchairs, pushchairs, buggies, scooters, skates and/or skateboards in the exhibition areas that the staff judge to be unsuitable or dangerous for visitors, museum staff and/or the art objects;
touch and/or smudge exhibits and exhibition materials such as display cases, lighting, partitions and the like, unless expressly and explicitly permitted. Parents, teachers or supervisors of children and supervised group members should strictly ensure that the children and/or group members they bring with them do not touch the exhibits.
Article 3.8
The visitor is liable for any damage they cause to the museum complex, its collection or other items in it, or to third parties.
Article 3.9
The Stedelijk Museum Amsterdam reserves the right to subject every visitor and their luggage to a security check. In this context, the visitor may be asked to cooperate with a search of bags and similar items by or on behalf of the Stedelijk Museum Amsterdam staff. A visitor who refuses to cooperate with a search may be denied entry to the museum complex and is not entitled to a refund of the admission ticket.
Moreover, in special cases where the general safety of persons or the collection reasonably requires it, an executive officer of the Stedelijk Museum Amsterdam may request the visitor to cooperate in a security search when entering or leaving the museum complex.
If possible, potential visitors will be warned before entering the museum complex that this measure is in force.
Article 3.10
Unless they have prior written permission from the board of the Stedelijk Museum Amsterdam, the visitor is not allowed to take photographs, or make video or film recordings. Recordings for private use are in principle allowed unless otherwise specified. Under no circumstances are lights, flashlights, tripods or selfie sticks to be used without permission.
Article 3.11
The Stedelijk Museum Amsterdam may deny access to the museum complex permanently or for a specified period to any visitor who, during one or more previous visits to a Dutch museum complex, has deliberately damaged an object or in any other way gives rise to a justified fear of damage; in any case, the museum may subject this visitor to the measures referred to in Article 3.9 of these Terms and Conditions for Visitors during all their visits. This will involve the processing of personal data.
The decision to deny access must be communicated to this visitor without delay, if possible in writing, stating the reasons.
Article 3.12
The Stedelijk Museum Amsterdam regularly commissions photo and video sessions at the museum. This material may be used for publicity and/or commercial purposes, worldwide and in any way and through any media and technologies, in-house productions or productions appearing with the museum’s permission. The visitor will not object on grounds of copyright, the GDPR or otherwise, to the use of their portrait/likeness as part of the publication and reproduction. By entering the Stedelijk Museum Amsterdam, the visitor declares their consent to the publication of this material. If the visitor objects to the publication and processing of visual material in which that person is recognisable, they can communicate this to the Stedelijk Museum Amsterdam.
Article 3.13
In the event of calamities, such as the sudden disappearance of an art object, a terrorist attack or other acts of violence, or in other cases where general security reasonably requires it, the Stedelijk Museum Amsterdam is entitled to close the doors and lead the visitors present outside. The visitor may then be requested to cooperate with a search of bags and other items by or on behalf of the museum and cooperate with a security search. The museum may request the visitor who refuses to cooperate in this matter to produce proof of identity before that person leaves the museum complex.
COMPLAINTS AND CLAIMS
Article 4.1
The Stedelijk Museum Amsterdam will make effort to ensure that visits to the museum complex or the exhibitions and activities it hosts are in accordance with the published offer; this includes informing the public as thoroughly as possible about full, partial or early closure of the museum complex and/or exhibitions run by the museum. Furthermore, where possible, the museum informs potential visitors about disruptive maintenance work, renovations or rearranging or reconfiguring spaces. The visitor can never derive a right to compensation from this.
Article 4.2
No claims can be made, and the Stedelijk Museum Amsterdam shall not be liable for the following unavoidable complaints and circumstances, which shall never give rise to any obligation on the part of the museum to compensate the visitor:
complaints relating to objects from the Stedelijk Museum Amsterdam's permanent collection not being displayed;
complaints relating to the partial closure of the museum complex, including, but not limited to, partial closure due to calamities and government measures, the construction or dismantling of exhibitions;
complaints and circumstances relating to nuisance or inconvenience caused by other visitors, including, but not limited to, noise, inappropriate behaviour, theft and vandalism;
complaints and circumstances relating to nuisance or inconvenience caused by maintenance work, including, but not limited to, renovations or rearranging or reconfiguring spaces;
complaints and circumstances relating to nuisance or inconvenience caused by the improper functioning of facilities in the museum complex.
Article 4.3
Complaints and claims for reimbursement regarding the agreement between the Stedelijk Museum Amsterdam and the visitor should be submitted to the museum in writing within six weeks of the visit. Complaints and claims submitted after this deadline will not be considered.
Article 4.4
The Stedelijk Museum Amsterdam will investigate the complaint and respond in writing within 30 days of receipt. If the investigation is not completed before that time, this will be communicated to the complainant, including the new expected deadline.
Article 4.5
The visitor may submit complaints, claims and suggestions for improvement in writing to the following e-mail address: info@stedelijk.nl. This will involve the processing of personal data in accordance with our privacy statement.
LIABILITY OF THE MUSEUM
Article 5.1
The museum is not liable for damage resulting from price quotes, statements or other forms of information provided to the visitor by the Stedelijk Museum Amsterdam and/or third parties.
Article 5.2
The visitor’s stay in the museum complex is at their own risk and expense. The total liability of the Stedelijk Museum Amsterdam towards the visitor is limited to compensation for direct damage and shall in no case exceed that which follows from the compensation scheme described under 5.3. The Stedelijk Museum Amsterdam's liability for indirect damage, including, but not limited to, consequential damage, loss of profit or wages, lost profits or wages, lost savings, incapacity for work, business stagnation, reputation damage, loss of data and damage caused by delay, is excluded.
Article 5.3
The total liability of the Stedelijk Museum Amsterdam is limited to compensation for direct damages up to:
the admission price actually paid and travel costs actually incurred or, if more;
the amount paid by the museum's insurer in respect of the damage, or;
the compensation obtained in respect of the damage from another third party.
Article 5.4
The Stedelijk Museum Amsterdam is never liable for any direct or indirect damage whatsoever, incurred as a direct or indirect result of any defect, condition or circumstance affecting any immovable property of which the museum is the holder, leaseholder, lessee, tenant or owner, or which is otherwise at the disposal of the museum.
Article 5.5
If the Stedelijk Museum Amsterdam accepts goods or if goods are deposited, kept and/or left behind in any way, anywhere, by anyone without the museum stipulating any compensation, the museum will never be liable for damage to or in connection with goods in any way whatsoever.
Article 5.6
The Stedelijk Museum Amsterdam is also not liable for:
damages resulting from actions by third parties (including visitors);
damage arising as a result of one's own fault, such as failure to follow instructions (on time) from staff of the Stedelijk Museum Amsterdam;
damage resulting from non-compliance with the Terms and Conditions for Visitors and rules applicable when visiting the Stedelijk Museum Amsterdam.
Article 5.7
In the event of damage due to death or physical injury, the total liability of the Stedelijk Museum Amsterdam will in no case exceed the compensation arrangement described under 5.3.
Article 5.8
The limitations of liability in this article do not apply if the damage is the result of intent or gross negligence on the part of the Stedelijk Museum Amsterdam's board or executive officers.
FORCE MAJEURE
Article 6.1
The Stedelijk Museum Amsterdam is not liable for damage caused by a failure on its part resulting from force majeure. In any case, the museum may invoke force majeure in the case of circumstances that complicate performance of the agreement to such an extent that, temporarily or permanently, performance of the agreement becomes impossible or difficult.
Article 6.2
Circumstances referred to in Article 6.1 shall include, inter alia, threat of war, terrorist attacks, natural disasters, blockades, strikes, construction nuisance, fire, floods, government measures, epidemics, pandemics, quarantines and other disturbances or events.
Article 6.3
Circumstances referred to in paragraph 1 also include those concerning persons and/or services and/or institutions used by the Stedelijk Museum Amsterdam in carrying out the work, together with anything that applies to these parties as force majeure, condition precedent or condition subsequent, and attributable shortcomings on their part.
PROCESSING OF PERSONAL DATA
Article 7
The Stedelijk Museum Amsterdam refers visitors to the privacy statement for information on the processing of personal data and the related rights of data subjects.
FOUND OBJECTS
Article 8.1
Objects found by the visitor in the museum complex can be handed in at the museumʼs information desk.
Article 8.2
The Stedelijk Museum Amsterdam will make every effort to track down the owner or rightful claimant of the found object and will maintain regular contact with the local police to this end. The museum reserves the right to destroy found objects that have not been collected after 3 months or to hand them over to a charity organisation at the museum's discretion.
Article 8.3
In case the owner or rightful claimant of a found item comes forward, they may collect the goods themselves or have them sent to them cash on delivery. In both cases, the owner or rightful claimant must provide proper identification.
GROUPS
Article 9.1
For the safety and comfort of visitors, the Stedelijk Museum Amsterdam maintains a limited capacity for groups. Groups are requested to register in advance via the Stedelijk Museum Amsterdam website. An application is final when confirmed in writing by the Stedelijk Museum Amsterdam. The applicant will act as the point of contact and will ensure that all participants are informed about the Terms and Conditions for Visitors. The applicant guarantees that all participants in the group will comply with the Terms and Conditions for Visitors. The agreement is entered into between the applicant and the Stedelijk Museum Amsterdam.
Article 9.2
The Stedelijk Museum Amsterdam offers set times for the various group visits. The most up-to-date time slots and rates are listed on the website.
An independent group visit, without a tour guide, can be booked via the website up to 24 hours prior to the visit, subject to sufficient availability.
A group visit with a tour guide should be requested via the Stedelijk Museum Amsterdam website as stated on the website. In the unlikely event that the museum does not have a tour guide for the desired time slot, the applicant will be contacted to find a suitable alternative by mutual agreement.
Article 9.3
An independent group visit, without a tour guide, shall consist of a maximum of 15 people per group. A maximum of 4 groups can be registered for an independent group visit by an applicant. For a guided group visit, the maximum number of people per group varies by category.
Article 9.4
For primary and secondary school groups, a minimum of one supervisor should be present per group of 15 pupils and a maximum of two supervisors. The Stedelijk Museum Amsterdam reserves the right to refuse groups if they do not meet the set criteria. In that case any costs that may have been incurred will not be refunded.
Article 9.5
A group visit with or without a guided tour can be cancelled or rescheduled free of charge by the applicant (provided that the visit is rescheduled to a date and time with sufficient availability) until the first day of the month prior to the month of the visit. Cancellations after this time and no‑shows mean the museum will still have to charge the reservation fee.
Article 9.6
If a group visit with a guided tour or a school visit is delayed, the museum must be contacted immediately as stated on the website. A tour cannot be extended in case of delay.
Article 9.7
The Stedelijk Museum Amsterdam may cancel a group visit with guided tour or school visit at any time, for example if no tour guide is available. In that case, no fees will be charged and all fees paid to the museum will be refunded. Any expenses incurred for bus transport that cannot be cancelled will be reimbursed by the museum upon presentation of the invoice.
OTHER TERMS AND CONDITIONS
Article 10
The applicability of these Terms and Conditions for Visitors does not affect the possible applicability of other (contractual) conditions and/or regulations of the Stedelijk Museum Amsterdam.
APPLICABLE LAW
Article 11.1
These Terms and Conditions for Visitors and the agreement between the visitor and the Stedelijk Museum Amsterdam are governed by Dutch law.
Article 11.2
Any disputes arising from the agreement between the visitor and the Stedelijk Museum Amsterdam shall be submitted to the exclusive jurisdiction of the competent court in Amsterdam.
These Terms and Conditions for Visitors of the Stedelijk Museum Amsterdam were adopted by the board on 17 February 2026 and are published on www.stedelijk.nl. They can also be requested at the museum's visitor desk.
Board of the Stedelijk Museum Amsterdam
N.B.: In the event of any discrepancy between the Dutch version of the Visitor Terms and Conditions and any translation thereof, the Dutch version shall prevail.